Booking terms

Know the terms before you book.

Our rental terms, grouped and in plain language. The full terms and each rental’s own page are what apply.

Paying

Deposit: A deposit reserves the stay. The reservation stays “Tentative” until that payment arrives.
Balance: Full payment is due no later than 30 days before check-in. A credit card is required on file.The terms name Visa, MasterCard or Discover for the card on file; the FAQ also lists American Express among cards accepted. Payments are in US currency.
Trip insurance: Optional travel insurance through RedSky: 6.95% of the reservation total, tax included.

Cancellation: “Cancellation Policy varies with each property. Please call our office for specific details.”From our FAQ. Ask before you book, and read the full terms.

Who can rent: Per the terms, the renter “must be over 25 years of age” and present at check-in and throughout the stay. No groups or house parties.
Damage waiver: Included, covering unintentional damage up to a combined $500. Report anything within 24 hours. There’s no separate damage deposit.
Smoking: Smoking inside or on the balcony is a $500 charge plus repair costs.
Dogs: Only in designated dog-friendly units, with a non-refundable dog fee. A dog elsewhere means proof of boarding and a fee “of no less than $350.00”. The waiver doesn’t cover dog damage.

Starter supplies: Toilet tissue, soap and bin liners to get you started. No daily housekeeping.
Before you go: Empty the fridge, take out the trash, wash the dishes and leave the keys where they can be seen. Unreturned keys are $25 each; rearranged furniture is $25 minimum. Lost and found is $35 plus shipping.
If something fails: A/C, heating and appliances aren’t guaranteed. A rate adjustment, if any, is capped at 10% of the basic daily rate; there’s no compensation for utility outages.